Wish u luck with your problem. I don't know much about Buhler's service dept, I would give them a call, see what they have to say, and what they can do for you. I had a LG phone, then got a iphone, no problems with either one of them. Sync'd 1st time, and connects every time. If my wife takes out my "X", her iphone connects right away, even though mine is set as "Fav".