FordIVTteam

Once the iOS and new phones are tested, the results will be provided here, drpepper: http://support.ford.com/sync-technology/device-compatibility-sync-myford-touch For now, I cannot speculate on how the phones will work with the system. Rebecca

Hello everyone! Apple has posted some troubleshooting tips for Bluetooth connection issues. If you are currently experiencing any, please head over to these links: http://support.apple.com/kb/TS4562 http://support.apple.com/kb/ht6473 Rebecca

Hi cbrescia, I can't speculate on timing, but the best place to periodically check is your SYNC account. You can follow the link above from Waldo. Rebecca

Hi Matt, It looks like everyone answered your questions, so I'll chime in with a few other helpful things. - Have the dealership update the MFT software for you (so you can have time playing instead of installing). - After you purchase, go to www.Support.Ford.com and create your SYNC account. - You can also find a lot of useful information here: http://support.ford.com/topics/sync-technology-sync-myford-touch I can't wait to see pictures! Rebecca

Hi amx, In the past, the letters were being mailed twice a year, but unfortunately, I don't have an ETA for if and/or when they'll be mailed again. Since it's tied to your VIN, you don't actually need the letter, but if you do want it, your dealership will be able to print it from their system. Rebecca

You're welcome! It seems there are a ton of Samsung Galaxy S3s listed on our compatibility chart. Do you happen to know which firmware you have on it? Here's a link to the chart if you want to take a look too: http://support.ford.com/sync-technology/device-compatibility-sync-myford-touch What I want to see first is if Bluetooth Streaming Audio is compatible or not. Rebecca

Hi rwf8155, Which Samsung phone do you have? I'm with akirby on this one, make sure autoplay is turned off on Pandora. If you don't listen to music via your phone, you can also try turning the media portion off in your phone's Bluetooth settings for SYNC, but that is phone dependent. Let me know which phone you have and we'll go from there. Rebecca

Welcome and congrats, Linkman! If you need any help with MyFord Touch, just holler. Rebecca

Hey Mike08EDGE, I'm glad you were able to find the website for our map provider, HERE. Once you order your new maps, you can check the status here: http://www.navigation.com/is-bin/INTERSHOP.enfinity/WFS/Navteq-FordNorthAmerica-Site/en_US/-/USD/ViewOrderStatus-StartWithEmail?SelectedMenuItem=OrderStatus Also, if you have any questions about how to install the update, you can give them a ring at 888-628-6277, or send them an email using this link: http://www.navigation.com/is-bin/INTERSHOP.enfinity/WFS/Navteq-FordNorthAmerica-Site/en_US/-/USD/View-GetPage?Page=ContactUsMain&SelectedMenuItem=ContactUs&wt=application%2FApplicationFrame_light.isml Rebecca

Hi P.A., It looks like the iPhone 4s is not compatible with texting, but you can still try turning notifications on by following these instructions: http://support.ford.com/sync-technology/how-to-allow-ios-text-messaging-sync-myford-touch In case you'd like to see which phones are compatible, here's a link to our chart: http://support.ford.com/sync-technology/device-compatibility-sync-myford-touch Let me know if you have any questions. Rebecca

I'm glad you're loving your Edge, vdoggie! I don't want to highjack this thread, but if you'd like assistance with texting, shoot me a private message with which phone you have. Rebecca

Congrats, dugster! Let me know if you have any questions about MFT. Enjoy your new Edge! Rebecca

You're welcome! Enjoy your Edge. Rebecca

Congrats, CheetahCats! If you need any help with SYNC, don't hesitate to contact me. Rebecca

Congrats on your new-to-you Edge! The newest SD card is A5 and can be purchased through any Ford dealership. If you haven't done so already, be sure to create your SYNC account like WWWPerfA_ZN0W said. It should state that you have the latest software (version 3.6.2), but if not, you can download it from your account. Let me know if you have any questions! Rebecca

Congrats on your new Edge, bjrgk! I agree with omar; here are the instructions in case you need them: http://support.ford.com/sync-technology/perform-master-reset-sync-myford-touch If it happens again over the weekend, please take note of how you're using MyFord Touch at the time: what do you have plugged in, what audio mode are you in (AM/FM, Sirius XM, USB, etc.), are you using navigation (if equipped)? Keep me posted! Rebecca

I apologize for the confusion; I meant on here. Rebecca

Hey ls973800, Shoot me a PM with both email addresses and your VIN; I'll walk you through fixing this. Rebecca

You're welcome! Let me know if you have any other questions. Rebecca

Hi carjock, Congrats on your new Edge! In order to use SYNC, you have to have a phone with Bluetooth. Here's a link to our compatibility chart if you decide to get a new phone: http://support.ford.com/sync-technology/device-compatibility-sync-myford-touch Without a phone paired, you will not be able to make and receive hands-free phone calls, run a Vehicle Health Report, use SYNC Services, or enable 911 Assist. Here are links to those features so you can read up on them: SYNC Services - http://support.ford.com/sync-technology/sync-services-overview-sync-myford-touch 911 Assist - http://support.ford.com/sync-technology/911-assist-overview-sync-myford-touch Vehicle Health Report - http://support.ford.com/sync-technology/run-a-vehicle-health-report-sync-myford-touch Let me know if you have any other questions! Rebecca

Hi BPM, The climate control in the 4.2 inch cluster was removed in the late-build 2013s and the 2014 Edges. Rebecca

You sure do You sure do! Just make sure that the files are in one of our supported formats: MP3, WMA, WAV, or AAC. Rebecca

Great minds think alike! Thanks! That does equate to version 3.6.2; you are up to date. Now, let's figure out what's going on. Have you tried a master reset, deleting you phone from SYNC, or rebooting your phone yet? If not, I think we should start there. Here's a link to those steps: http://support.ford.com/sync-technology/troubleshooting-sync-myford-touch I'd like you to start with Tip #3, but after step three (deleting SYNC from your phone), please reboot your phone and proceed to step four. If that doesn't correct your issues, I'd like you to perform a reset following these instructions: http://support.ford.com/sync-technology/perform-master-reset-sync-myford-touch Let me know how it goes! Rebecca

Hi mcali6301, It sounds like you are also behind on an update. Can you please tell me what your CCPU S/W Version says? Here's how to get it on your MFT screen: Gears > ?HELP > SYSTEM INFORMATION > CCPU S/W Version: nickf1011, Next time you remember after midnight, just download it to a USB so you can install it the next time you'll be driving for 30-40 minutes. Let me know if you have any questions before, during, or after you update. Rebecca

Hi Shadrack, Since there was an error before rebooting, I suggest having your dealer take a look. They'll be able to connect it to their diagnostic tools to see if there are any error codes. Let me know how it goes! Rebecca