FordIVTteam

Glad it's working, jimnkristen; congrats on your new-to-you Edge! I'm here (Monday - Friday) to help with any SYNC/MyFord Touch questions, so don't hesitate to shoot me a private message if you ever to. Rebecca

Congrats on your new-to-you Edge, venicebeachboy! Does this happen at any other time, or just when you leave your house? Also, to make sure you have the latest version of software for your MyFord Touch, log in to your SYNC account at www.Support.Ford.com. It'll tell you which version you have in the blue column on the right side of the screen. Let me know what it says. Rebecca

I apologize that you feel I'm not being helpful and that my response is different than Antonio's, ls973800, but Antonio and I are not trained or certified Ford technicians and cannot speculate on what the cause is. I'm here to provide you with basic troubleshooting for SYNC, MyFord Touch, and navigation, and in this case, your Ford dealership is in the best position to investigate and/or correct this concern. Please also take a look at Antonio's previous post here (it explains that we cannot speak to TSBs or dealer "fixes"): http://www.fordedgeforum.com/topic/13231-ambiant-lighting-keeps-coming-back-on/?p=105318 Again, I apologize if I came across as unhelpful, that wasn't my intention. Rebecca

Good morning, everyone! For this concern, you'll have to visit your dealership so they can determine the exact cause of this. If you've already been to your dealer and it has been documented for your vehicle, you can contact them again to see if they have a fix yet. Rebecca

Hi 11Edge, Like ls973800 said, the A5 is the latest map SD card. Currently, you can order one via any certified Ford dealership, but I suggest contacting a few to ensure you get the best price. In the future, they'll be available for purchase through our map provider, HERE, at www.Navigation.com. Rebecca

You're welcome! If you do come across incorrect information on the map, please be sure to update our provider so they can make the needed changes in their system. Here's the link: https://mapreporter.navteq.com/#dashboard Rebecca

I can take a look at your software and system information, Barbiedoll1175. Shoot over your VIN in a private message and we'll go from there. Also, congrats on your new-to-you Edge! Rebecca

Hi 05stram, Map updates are usually released yearly from our map provider, HERE. The A5 SD card is not available on their website yet, but you can purchase one via your dealership. I do suggest contacting a few dealers to ensure you get the best price. Also, if you are noticing missing POIs, roads, etc., please be sure to let HERE know by reporting them at this link: https://mapreporter.navteq.com/#dashboard Rebecca

Do you have the VIN, Wacki? I can verify if it has navigation. Since it's a used vehicle, it's up to your dealer's discretion on whether they include the SD card or free. Rebecca

Were you driving when this happened, Tacyon? That can alter the appearance of some features since SYNC restricts them while driving. Other than that, yes, SYNC will occasionally reboot itself. If it continues to happen, let me know. Rebecca

Hey everyone, According to our compatibility chart the iPhone 5, 5s, and 5c are not compatible with texting on MFT. Here's a link if you want to take a look: http://support.ford.com/sync-technology/device-compatibility-sync-myford-touch Along with the 5 line, the iPhone 4s isn't compatible for texting on SYNC. Here's that compatibility chart: http://support.ford.com/sync-technology/device-compatibility-sync Rebecca

Hi beto_1980, Congrats on your new-to-you Edge! You can purchase a U.S. and Mexico map SD card from any certified Ford dealer. Rebecca

I suggest a trip to your dealership for your SYNC concern, ranferg. They will need to diagnose and correct this for you. For your PTU concerns, please contact Tricia; she's a part of our Ford Service team. Here's the link to her profile: http://www.fordedgeforum.com/user/29146-fordservice/ Are you receiving the Performing System Maintenance screen, tloewenberg? If so, how often are you seeing it? Rebecca

Sounds good to me! Rebecca

Hi, Lori, Congrats on your new-to-you Edge! It sounds like you are several MyFord Touch updates behind. Shoot me your VIN in a private message so I can confirm, and we can go from there. Rebecca

Hi NY Yankee Pride, We offer voice commands for MyFord Touch so you don't have to look at the screen. If you'd like to check them out, here's a list by category: http://support.ford.com/sync-technology/voice-command-categories-sync-myford-touch Let me know if you have any questions, and good luck on your decision! Rebecca

Welcome and congrats, 03machme! I'm sure you're both pros by now, but if you or your wife need any help with SYNC, let me know. Rebecca

Version 2.1 only adds Vehicle Health Report (for U.S. vehicles) and 911 Assist; I don't have any other recommendations for you to have checked out in regards to SYNC. I like 911 Assist and believe it's a great feature to have, but you be the judge. Here's a link to what it does: http://support.ford.com/sync-technology/911-assist-overview-sync-navigation Rebecca

Hi Steve, There is no official soft reboot for MyFord Touch or SYNC. Have you tried rebooting your phone or deleting it from the system and re-pairing? If you have and those didn't work, please perform a master reset: http://support.ford.com/sync-technology/perform-master-reset-sync-myford-touch Like akirby stated, the reset does not change your software. Rebecca

Congrats on your new-to-you Edge, Jeff Crowder! If you'd like, shoot me the VIN in a private message and I'll see if there's an update is available for you. Rebecca

Were you able to get the update installed? If not, I can send you a USB with the update on it. I'll just need your VIN, full name, and mailing address (you can send it in a private message). If you don't wish to wait 2-3 weeks for our USB, make sure yours is formatted to FAT32 and it cannot be encrypted or password protected. Let me know if you have any questions. Side note: You have a gorgeous Edge! Aren't the seats a dream?!? Rebecca

I was unable to duplicate this. Would it be possible for you to make a video of this and send it to me? Rebecca

I'll try to reproduce this with my phone and let you know what I find. Be right back! Rebecca

When you're trying to reply to the text, are you doing so from the phone or MLT, and which phone is the one you use the most? The Droid 4 is not compatible with texting, and the iPhone 5 can only receive texts. I have the LG G2 and am able to send and receive texts, but I'll try to reproduce the issue you're having. The Droid Maxx should also fully work with this feature. In case you'd like to take a look, here's the link to our compatibility chart: http://support.lincoln.com/sync-technology/device-compatibility-sync Rebecca

You're welcome! Samantha is her Ford name, but feel free to rename her. LOL Rebecca