FordIVTteam

Hi Pcfithian, Congrats on your new Edge! More than likely your SYNC is already up-to-date, but you can create a SYNC account at www.Support.Ford.com to check for any updates or shoot me your VIN and I'll check for you. Rebecca

You're welcome, but I still hate delivering it. Sounds awesome! The navigation indicator cannot be changed either; however, this would be a great Idea on Ford Social. Here's the link to where you can post it: http://social.ford.com/your-ideas/technologies/infotainment/ In case you're new to Ford Social, it's a site where you can post your cool Ford stories or read other customer's, review, rate, and post Ideas that you'd like to see implemented, read articles we post, and much more. It's kinda cool if you ask me. Rebecca

My son is a huge superhero fan as well, Stoln; unfortunately, the logo cannot be changed. What did you change your home screen background to? The MyFord radio display cannot be changed, Edge1911, only MyFord Touch and the Voice-Activated Navigation systems can have pictures. Man! I feel like the bearer of bad news. LOL Rebecca

The price difference is due to Lincoln vehicles having unlimited Operator Assist sessions; Ford vehicles recieve 20 sessions with a 12 month subscription. Rebecca

Congrats, brownel02! If you have any questions about SYNC, just let me know. Rebecca

I can check to see if your software is up-to-date, sappermedic636. Just shoot me a PM with your VIN. Like ls973800 stated, your MyFord Touch software may be out dated, but that's an easy fix. Rebecca

Thank you for the response, this was a vehicle purchased used, not from a ford dealer, is there a charge for this update? That would be up to the dealership that you decide to go to. I suggest calling a few in your area to see if they will charge you and at what cost. If you're finding your MFT to be laggy, I suggest a trip to your dealership so they can check for any issues. Here are the specs: Processor, Memory, and Storage - Freescale i.MX51 SOC Core CPU: ARM Cortex A8 @ 600 mHz 2D/3D graphics controller 512MB RAM 2GB NAND flash memory Unfortunately, I cannot speak to future enhancements. Rebecca

I'm glad to hear that it all worked out for you, bjenki! kglade, Version 2.1 adds Vehicle Health Report (for U.S. vehicles) and 911 Assist. Make sure you call a couple delers in your area to get the best price! Rebecca

Hi strike2tamu, Version 1.8 is the original software for MyFord Touch; there have been 10 updates and 1 upgrade since then. To receive the latest software (v3.6.2) you'll have to visit your dealership. As for your wallpaper, the dimensions may not be set to the correct size, make sure they are as follows: • Compatible file formats are as follows: .jpg, .gif, .png, .bmp • Each file must be 1.5 MB or less. • Recommended dimensions: 799 x 378 Let me know if you have any questions. Rebecca

The most accurate source for your software version is your MFT. Try this in your Edge, youri631: Gears > ? HELP > SYSTEM INFORMATION > CCPU S/W Version: If it was updated to v3.6.2, it'll show x.xx.13171_PRODUCT; however, if it shows x.xx.12285_PRODUCT, you are still on v3.5.1. I did receive your PM, and I'll take a look at your software on my end, but let me know what your MFT says. Rebecca

Hi Stanley Baerga, Try removing your navigation DVD and reinserting it. If the noise doesn't stop, please visit your dealership so they can determine the cause and correct it for you. Rebecca

Hi youri631, Which version are you currently on? Canada gets the same MFT updates as the U.S., and the latest is v3.6.2. If you don't have version 3.6.2, send me your VIN in a private message and I'll look into it. Rebecca

I think you should try akirby's suggestion, but I'd like to add that this could also be a SYNC issue. You can try a master reset to your system if pushing on the button harder doesn't do anything. Here are the links to the master reset support cards: MyFord - http://support.ford.com/sync-technology/perform-master-reset-sync MyFord Touch - http://support.ford.com/sync-technology/perform-master-reset-sync-myford-touch Let me know how it goes! Rebecca

April Fools a little early, ls973800! Just kidding. If it happens again, please let me know. Rebecca

Awesome to hear, funhouse69! Rebecca

Is your system working now, Msjesims, or is it still a black screen? Depending on what they deem the issue to be and like omar302 stated, you do have an extended limited warranty of five years on the module for MyFord Touch. I suggest that you contact the Service Manager at your dealership to discuss this further. Let me know if you need any help. Rebecca

Hi, akirby! Rebecca

Hello everyone! My name is Rebecca and I'll be taking over for Antonio. For the next few days, I'll be lurking on the threads to see where I can be of help. If you need anything SYNC, MyFord Touch, navigation-related, don't hesitate to contact me. I'm here Monday-Friday, 8 a.m. to 4:30 p.m ET. Rebecca

Hi Carlo74, Thanks for sending over your info, I was able to pull up your SYNC details without a problem. I'm seeing that your vehicle is currently running v3.1 - which is the most current version available intended for your vehicle. There may be a dealer-level install available, but I can't recommend pursuing that avenue unless your system is exhibiting a specific set of symptoms. Your dealer can provide further consultation on your software options, though I'm not sure what kind of service fees might be involved. That particular SYNC w/nav platform doesn't support the song metadata streaming via Bluetooth with even non-rooted S3 devices. I have a Galaxy S4 that behaves the same way. The S3 appears to render SYNC's basic features, such as Bluetooth streaming and voice-dialing, but I do not see text messaging as a tested and compatible function: http://support.ford.com/sync-technology/device-compatibility-sync-navigation Hi chris006, It's important to note that there are varying levels of functionality between different devices and versions of SYNC. The compatibility chart for Carlo's version of SYNC is above, while you can find the compatibility chart for basic SYNC without nav here: http://support.ford.com/sync-technology/device-compatibility-sync Testing for device compatibility is ongoing, so the results posted on that page are subject to change without notice. Some devices exhibit partial functionality, but are not considered to be fully compatible unless they can render the SYNC feature consistently and without error. Hi Rayo, If your vehicle is equipped with the MyFord Touch system, the ambient lighting behavior you described has been addressed by a service bulletin released to the dealers. There's a lapse in memory retention that's taking place in the APIM that requires a reprogramming. Consult with your dealership for assistance with scheduling a service appointment to have that issue resolved. Antonio

70amcpwr, Glad to hear it. Let me know if anything else comes up! Antonio

70amcpwr, The service adviser might not have been clear on what you meant by "entire unit". I've never heard of a dealership replacing the touchscreen to address an APIM-related issue. How's the system running currently? Hello mourits, What kind of issues are you having that might warrant an APIM investigation? I'd be glad to offer assistance with whatever's going on. Feel free to PM your VIN along with the details if you want to tag me in. Antonio

Hi Carlo74, I'd be happy to double check the software status on your vehicle for you. Feel free to PM your VIN. There's truth to akirby's response: phone functionality is weighted a little more heavily in the direction of the phone manufacturers. Our engineers do what they can to keep SYNC as device agnostic as possible, but there just isn't a production standard in place that allows for all phones to offer full compatibility. If you're having any functionality issues specifically, shoot over the details along with your info and I'll help you out. Antonio

juscruzn, No problem at all, we're glad to have your business. If you need anything else, you know where to find me! Antonio

Hi juscruzn, This could either be a software glitch or the touchscreen is registering phantom gestures. In the event of the phantom gestures, that could stem from a hardware defect - which would need to be examined and possibly replaced by your dealership. The second possibility is much less intrusive and likely involves a simple software glitch. To narrow down the possibilities, I'd recommend going with a master reset to see if this measure resolves the issue: http://support.ford.com/sync-technology/perform-master-reset-sync-myford-touch If the screen continues to navigate to the Services screen even after resetting SYNC, I would encourage you to consult with your dealership for further assistance. Keep me up to speed on how it goes! Antonio

Hello fredro, It sounds like there might either be a hardware failure with your APIM or your software is due for an update. Either way, I'd like to lend a hand. PM your VIN, mileage, servicing dealership, and contact info please. I'll see what kind of options I can make available to get you taken care of. Antonio