FordService

Hi Chris92, I recommend contacting the Canadian Ford Customer Relationship Center for more details regarding the letter you received. You may reach the office at 1-800-565-3673. Have a great weekend! Todd

Sounds good. I'll check in with you next week. Todd

Hey Jim McKay, I'd like to connect you with your regional customer service manager, who'll reach out to you and your dealer to assist. Please send me a PM with your full name, best daytime phone number, VIN, and dealership name. Are you experiencing the same concern, 2011edgese? Todd

Thanks for letting me know, CinammonEdge. I'm not a trained technician, nor am I able to look at your Edge with you, so I'm unable to directly answer your questions. Have you considered bringing your vehicle to another dealership for a second opinion? Let me know and I'll look into available options on my end. I don't want you to be bothered with your Edge. Todd

Hey mindawyn, I'm Todd, the official Ford rep for the forum. I'll be happy to keep you updated on your order's status. Just send me a PM (after posting 5 public posts) with your order number and your dealership name/location; I'll do the rest. Have a great evening! Todd

There are always options, my friend! Let me know if you have questions and have a great evening. Todd

Gotcha! Is there anything I can clear up or explain? Todd

Glad to hear this, twintornados! Let me know if I may be of further assistance. Todd

Hey Mark1975, Have you considered checking in with another Ford Dealer? Locate one here. In addition, enter your VIN at Ford Parts here and see what you find. Todd

Info received. Check your PMs. Todd

What's wrong with your heating system, CinnamonEdge? Let me know, and take a look at Ford Parts here. Todd

Thank you for providing additional info, omar302. Please let me know if you have any questions following your dealer visit, revo1059. Todd

Hello ravishingrocket, I recommend making an appointment with your preferred Ford Dealer for diagnosis. In addition, please shoot me a PM with your full name, best daytime phone number, VIN, mileage, and dealership name. Todd

Hey revo1059, Check out pg. 115-121 of the 3rd printing of your owner's manual here. You'll find instructions on programming. In addition, you may speak with your local Ford Dealer. Find one here. Todd

Are you talking about "operator error"? I want to understand correctly. If there's anything I can do on my end, let me know. Todd

Gotcha! Thank you for spending some time making a video for fellow forum users. If your concerns return, let me know. Todd

Please do keep us updated, Kghayes213. If you decide to head to another dealer for a second opinion, you may locate one here. In addition, if you'd like me to document your dealer feedback for internal review, just let me know. Todd

Thank you for your continued updates, Stan Bryant. If you have questions, let me know. I love this teamwork! Another reason I'm happy to be working with you all on Ford Edge forum. Todd

Hello misterfixit, As we've discussed, your vehicle has been repaired per Ford's official repair guidelines and a good will offer has been made. If you have further concerns, I advise you to continue working with your dealer moving forward. In addition, you may seek the opinion of a second dealer. Todd

Are you still experiencing this concern, or were you able to perform the fix yourself (per the video above)? Let me know, Kevin. Todd

That's quite the ride, Pcfithian! Keep it in tip-top shape with these service coupons. Todd

I understand how frustrating this entire process has been. To clarify, the new Edge is running smoothly? Todd

Please keep us updated, twintornados. Attention all Ford-ies. Hear ye! Hear ye! You always have the option of bringing your vehicle (Ford or Lincoln) into a Lincoln Service Center. Find them here. Todd

Thanks for the update! Keep me posted. Todd

I'd like to connect you with your regional customer service manager, 12EdgeSport. Please send me a PM with your full name, best daytime phone number, VIN, mileage, and preferred servicing dealership. Are you currently experiencing concerns, bce? Let me know and I'll look into available options. Todd