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By Samurai Edge · Posted
How long has this noise been an issue? Other than that, you haven't specified anything about vehicle maintenance, etc. -
Is this your own vehicle and if so have you noticed any performance impact at the onset of the noise? You could run it with the serpentine belt removed. -
Having heard of the all the horror stories of PTU and diff failures of earlier models, I made them understand that I wanted the oil changed in the tranny, PTU, and rear diff. every 30k miles regardless of the factory recommendations. And, I wanted the dealer to do the work so it was in their records and there would be no question if warranty work was later needed. 1004ron... that article sure shows that 2019 torque converter had an issue. I wonder how similar it is to a 2024. come monday morning, I'm taking it back and demanding they look at it. It is subtle, and the wife doesn't even notice it. but me being a gearhead, I definitley feel it.
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The shuddering should definitely not be there. I know that Ford has had a lot of issues with the transmission control module on the Edge ST and even offers out of warranty coverage. Mabey applies to the 2.0 as well.
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Check the reports in the below link - sounds similar to what you're experiencing and the repairs are costly out of warranty. https://www.fordforums.com/threads/2019-ford-edge-sel-trans-issues.315266/?utm_source=google&utm_medium=organic
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By Samurai Edge · Posted
Agreed. They would look at the service schedule and go by that. Check your paperwork on the transmission check performed by the dealer to see if anything is noted. Check your paperwork on the vehicle sale / service at time of purchase and see what is states for fluid changes. -
If you asked them to "change all fluids" that would not necessarily include the transmission seeing as its not listed as due for replacement in their documentation.
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@fh4ever with it still under the Ford warranty make sure the service writer checks it in with the written concern clearly spelt out on the job sheet and that way you'll have a legal record in the event there's a failure after the warranty period. Also a good idea to contact Ford Corporate and let them know that you don't believe the dealership tech has fully understood and investigated the concerns. Yes, a second dealership is a good idea. The specialist transmission shop is good, but with it being under warranty I'd pursue Ford first.
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1004ron... I had all fluids changed by the dealer shortly after buying the car at 30k miles. The car still being in warranty is why I went to the dealer to ask about the way the tranny operates. But I felt brushed off by the young technician and I felt I had more mechanical abilities than he did after talking with him. He said something about the only thing he knew of was a "converter" issue, I said torque converter? he said it was inside the transmission and explained it has a planetary gear??? I know the trannys now are sophiticated these days, but I dont see a "converter" having a planetary gear.... doesn't make any sense to me. But the fact that he said "converter", I cant help but think it could be torque converter and it is not uncoupling from a lock up position. That could explain the "engine braking" and no free wheel coasting, and shuddering gear changes at 20-25 mph. Maybe I need to go to another dealer for another opinion. The transmission shop is a good idea too. I live in relatively flat areas so the engine braking is not much of an issue, but the 20-25 mph shudder is still there. We visit relatives in the mountains occasionally and that is where I first experienced the engine braking when it should freewheel and coast downhill.
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Transmission fluid change at 30~40K miles might be prudent for a vehicle that's frequently used for towing, otherwise around 50~60K miles for typical use - being a used vehicle with unknown history is may be good insurance to change it early. @fh4ever I have owned other vehicles that exhibited similar transmission behaviour you describe and it was considered normal. If still in doubt take a test drive in a similar vehicle at your local Ford Dealership, and if still in doubt after that have it checked by a transmission specialist shop. Do you still have warranty on your vehicle? - if so submit a warranty request.
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